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Cubase 9 Help Menu Bug

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Michael Trigoboff
Posts: 0
Honorable Member
Topic starter
 

After installing Cubase 9.0.1 yesterday, I tried to bring up the Operations Manual via the Help Menu. I selected "Cubase Help," and the attached image shows what I got.

Going to "the Store" didn't get me anywhere helpful.

This was on a Microsoft Surface 3 tablet running Windows 8.1. I submitted a tech support request to MySteinberg.

Attached files

 
Posted : 30/01/2017 12:21 am
Bad Mister
Posts: 0
 

Contact Steinberg through your MySteinberg Account, your install either did not put the Manuals in place or you did not opt to do so. Either way they will straighten this out for you.

 
Posted : 30/01/2017 12:58 am
Michael Trigoboff
Posts: 0
Honorable Member
Topic starter
 

I looked around online and found out that the PDF manuals are now available on www.steinberg.help. I looked around in the file system, and it looks like a bunch of XML files were installed, which may possibly contain links to the manuals on www.steinberg.help. The problem is, this new system seems not to have worked on my machine.

I submitted a tech support request to Steinberg, so we'll see what happens. I can report back here once I find something out.

 
Posted : 30/01/2017 2:16 am
Gabi
 Gabi
Posts: 0
Estimable Member
 

same here. I upgraded to Cubase Elements 9 and the manual is not installed. I get the error too. But I downloaded the manual on the Steinberg site.

 
Posted : 31/01/2017 9:12 am
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