I apologize in advance if this is not the category I'm supposed to choose for this question.
Hello there, I'm trying to connect my yamaha digital piano to my Windows XPS pc. I have installed the driver successfully: when I open control panel, the 'digital piano' is listed as shown. However, after I connect my digital piano to my pc and power it on, the driver can't recognize my digital piano that I can't choose a device for the driver, as shown in the screenshot.
May someone help please?
methods I've tried: uninstall and reinstall the driver; connect digital piano to pc first before turning on the power of my digital piano; trying multiple usb ports on my pc (meaning the problem is not caused by my computer port)
Other information that might be helpful: my digital piano is recognized as a bluetooth device, but it cannot be chosen as my input device in setting, as shown in screenshots.