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  1. Ted
  2. Sherlock Holmes
  3. MOXF
  4. Tuesday, 19 March 2019
I seem to have lost my PORT settings/comm with my moXF after upgrading Cubase to Elements 9.5 from AI. I have the moXF QuickSetup 1 (DAW Rec) but can get no sound when using the keyboard with Cubase. I am USB-connected between PC (windows 7) and the moXF, and get playback of MIDI files from Cubase thru the moXF. I also get a PORT warning not setup when I opened the moXF-VST. I went into Port Setup and unchecked all but the first port.
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Responses (7)
Bad Mister
Yamaha
Accepted Answer Pending Moderation
Your computer thinks you have three MOXFs as it is listing the MIDI Port Setup as “3- Yamaha MOXF6/MOXF8-1” which means either you have three instances of the MOXF VST Setup or your Computer is reading your setup wrong. That is the issue.
  1. more than a month ago
  2. MOXF
  3. # 1
Accepted Answer Pending Moderation
I wish I had three MoxFs, but only one. How do I remove the two "phantoms"?
  1. more than a month ago
  2. MOXF
  3. # 2
Accepted Answer Pending Moderation
Hi Ted

Same happened to me , unfortunately neither Bad Mister or Cubase forum helped me - please see the link
https://www.yamahasynth.com/ask-a-question/pc-usb-port-connecting-moxf-change
After few hours on the web I found the way to fixed this problem .
In order to get rid of extra numbering which is placed in front of port name description 3 - Yamaha MOXF6/MOXF8 - you have to delete your computer USB hub history
If you don't know how please follow attached link : https://www.itechtics.com/remove-traces-usb-drives-ever-connected-computer/
It worked for me hopefully it will work for you.

Regards-Peter
  1. more than a month ago
  2. MOXF
  3. # 3
Bad Mister
Yamaha
Accepted Answer Pending Moderation
It is a Windows issue, that quite naturally becomes our issue... we cannot really do Windows support beyond a certain point. But if you’re running an older version of Windows you’re best best is consult the Internet for Windows geeks/experts. If you're setting up normally, there will be but one instance of the MOXF and all will be fine. Try to always use the same physical port for each product you connect... where Windows seems to create duplicates is when plug the device into a different Port, it sees it as a second, then third device (apparently). Don’t hear about much in current Windows 10... either because it doesn’t occur or because Windows users have figured how to work around it.

Thanks for posting the link... I too, hope it helps those with similar issues. It’s been a couple of year since I’ve used Windows 7, sorry.
  1. more than a month ago
  2. MOXF
  3. # 4
Accepted Answer Pending Moderation
I did the USB history purge as Peter's link described, and I always use the same physical port to my moXF. But I still have the same port name "3. Yamaha moxF..." Using Win7, so that might be an issue. I'll try the reddit group.
  1. more than a month ago
  2. MOXF
  3. # 5
Accepted Answer Pending Moderation
Maybe my USB arrangement is causing a system issue? I have a USB hub (4-port) where my "upstream port" connects to my PC, and one downstream port goes to my moXF, and another to a Moog Grandmother. My primary use at this point it to allow the moXF clock to set my GM clock, which works very well.
But maybe this is causing Cubase to see too many ports? (Grandmother is recognized in Cubase.)
  1. more than a month ago
  2. MOXF
  3. # 6
Bad Mister
Yamaha
Accepted Answer Pending Moderation
Simplify
See if it works
If it does, then you will know if it is the cause.
(When seeking help, you should mention anything like a “hub”... it should be your first culprit!)
  1. more than a month ago
  2. MOXF
  3. # 7
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