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  1. Jason
  2. Sherlock Holmes The Voice
  3. Site Feedback
  4. Monday, 04 November 2019
A while back the site had issue with "remembering" the login state. Several times per day - within the same session of 30 minutes or so the site would "kick you off" and require re-login. That was fixed and working rather well. Kicking you off every few weeks or so - which is fine. Now the operation is back to just about every time I want to post or read anything - I have to login. And the login doesn't always work. Particularly the login below posts. The "Sign In" with the key in the banner usually works - although it boots you back to the homepage and sometimes you have to go through this process multiple times before it "takes".
Responses (5)
Accepted Answer Pending Moderation
I have the same issues in the forum. Really annoying and it has brought my ability to participate in the forum to a screeching halt. I tried Safari on an iPhone and Chrome and Safari and Mac. So not really niche platforms!

I was expecting some reaction since a couple of days. Is there someone from Yamaha monitoring this forum here? Should we rather post in one of the synth topics where we know people from Yamaha watch?
  1. more than a month ago
  2. Site Feedback
  3. # 1
Accepted Answer Pending Moderation
The web team usually monitors this forum fairly regularly. Since the forum isn't wholly programmed by Yamaha staff (from what I gather from previous responses about bugs/issues) - some items Yamaha can do nothing more than forward the issue along to the entity who does provide this forum and maintain the bit-level changes. Usually there's some form of feedback response to messages. Not always right away. I'm sure they're well aware since it affects the internal team as much as it affects us.
  1. more than a month ago
  2. Site Feedback
  3. # 2
Accepted Answer Pending Moderation
I can understand that it takes a while to fix this issue ( although we have a simple rollback policy for those cases ). I was expecting some kind of feedback which acknowledges the problem, though. That’s something customers can expect. That’s why after a week I thought some boost might be good...
  1. more than a month ago
  2. Site Feedback
  3. # 3
SynthAdmin
Yamaha
Accepted Answer Pending Moderation
Stefan and Jason,

I wanted to acknowledge that the posts are monitored and your concerns have been elevated.

Thank you for your participation in the forum.

Best,
Amy - Community Coordinator
  1. more than a month ago
  2. Site Feedback
  3. # 4
Accepted Answer Pending Moderation
Thanks Amy, appreciated!
  1. more than a month ago
  2. Site Feedback
  3. # 5
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